Refund & Cancellation Policy
1. No Automatic Charges
Nothing is charged to you without actively completing checkout yourself. Plans don't auto-renew off a stored card — you won't be charged again for a new period without confirming that payment.
2. Upgrades
Upgrading to a higher plan mid-cycle applies immediately. You're charged only the prorated difference: the unused value of your current plan's remaining days is credited against the new plan's prorated cost for those same remaining days.
3. Downgrades
Downgrading to a lower plan takes effect at your next renewal, not immediately — you keep your current plan's features for the rest of the period you already paid for, and there's no partial refund for that remaining time.
4. Refunds
Fees already paid are non-refundable, except where required by applicable law.
5. Cancellation
To cancel a subscription, contact support — there's currently no self-serve "cancel" button in the product. Since plans don't auto-renew off a stored card in the first place, simply not confirming a renewal payment also means you won't be charged again.
6. Partner-Managed Plans
If your workspace is mapped to a reseller partner, billing, plan changes, and cancellation for your workspace are handled through that partner, not directly with us.
Questions about this policy? Contact us.